“Don’t reserve your best behaviour for special occasions”
The world has moved on to technologically advanced means of communication. In keeping with the times, one has to amend the modus operandi to appear courteous and amiable in his/her communiqué. With the increase in outsourcing business, professionals interact with clients only through telephone or emails without ever reaching out to the other party on a personal level. However, creating an impact is still necessary and the means to achieve that is through impressive correspondence between the parties. It is imperative that professionals sound formal, polite and witty during such interactions in order to advance their business goals. It is not just about client communication but even in internal communication, usage of proper etiquettes commands respect.
Conveying messages effectively through emails and learning the various components of email sending and receiving.
Understanding the nature of transaction so as to decide when to call and when to send an email.
Enhancing English writing and speaking skills so as to sound well learned and professional in communications.
Learning phone mannerisms to sound formal, polite and courteous.
Understanding why communication skills matter and means to achieve excellence in it.
Email Writing and understanding the basics.
Changing styles in accordance with target audience.
Basic English writing and speaking skills.
Visual component of an email.
Phone manners and voice modulation.
Case studies and assessments.
Plan for improvement/Misfires.