“Hospitality is making your guests feel at home even if you wish they were.”
Hospitality is not only the blood force of the hotel industry but a vital element in every business these days. With the concept of ‘Atithi devo Bhava’ in India, we are expected to show to utmost respect and reverence to every guest. It is an art in itself and a sure shot way to win hearts. No matter what your stature is in the society, a little hospitality goes a long way in assuring your client or boss about your humble nature and guarantees a positive outcome. Similarly good customer service is the demand of every industry. Apart from making transaction easier, it goes a long way in creating brand loyalty. To handle a client with a problem or query requires great tact and manoeuvre lest legal consequences follow. Our course helps individuals realize the importance of retaining customers, handling crisis, creating a win-win situation, having a solution focussed attitude and being gracious even in adverse circumstances. In short we refine individuals to make them more client- friendly.
Making a good first impression.
Being overtly polite and courteous with customers.
Appreciating the importance of appropriate attire.
Analyzing client behaviour and understanding their requirement correctly.
Successfully handling unusual and critical situations while keeping the corporate image intact.
Making customer interaction more informative and amiable.
Organizing and conducting meetings.
Working in a team.
Learning customer handling techniques and etiquettes.
Front office procedures
Legal issues – Hospitality
Meetings & Event Planning
Human Resource Management – Hospitality
Management Problems – Hospitality